Service

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us ORION Versand GmbH & Co. KG, Schäferweg 14, 24941 Flensburg, Tel. +49(0)461 – 50 40 444, email: service@orion.de of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory

You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website www.orion.de/widerruf. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You shall send back the goods or hand them over to us ORION Versand GmbH & Co. KG, Schäferweg 14, 24941 Flensburg without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Example of a withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

  • To ORION Versand GmbH & Co. KG, Schäferweg 14, 24941 Flensburg, e-mail: service@orion.de
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
  • Ordered on (*)/received on (*),
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper),
  • Date

(*) Delete as appropriate.

Important notice: No right of withdrawal

You have no right of withdrawal from a contract regarding deliveries of sealed goods, which are not suitable to be returned for health protection and hygiene reasons, if the seal was broken after delivery

or from a contract regarding deliveries of audio recordings, videos or computer software in sealed packaging, if the seal was broken after delivery.